At House of Oud, we are committed to providing a seamless shopping experience with high-quality products and excellent customer service. Please read our refund and return policy carefully to understand the terms and conditions of product exchanges, returns, and refunds.

1. Eligibility for Returns and Exchanges

Your product may be eligible for exchange, return, or refund depending on the product category and condition. To qualify, please note the following:

• You must contact us within 3 hours of receiving your order if the product is damaged, defective, incomplete, or incorrect.
• The item must be unopened, unused, and in its original packaging with all tags, manuals, and accessories included.
• Customers are responsible for selecting the correct product (e.g., size, variant) while placing an order. Any errors must be reported to our team during the order confirmation call.
• If a product is returned damaged, used, or compromised in any way, House of Oud reserves the right to reject the return and send it back.

2. Important Guidelines

• If the customer does not receive the order at the time of delivery, they are liable to pay the delivery charges as mentioned in the order.
• In case of returns due to any reason, the customer will bear the return shipping charges.
• The returned product must not have any damage, tapes, or stickers on the original packaging.
• Products purchased during sales or promotions may not be eligible for returns or exchanges.

3. Refund Policy

If your returned item is approved for a refund, the following terms apply:

• Refunds will be processed through bank transfer, EasyPaisa, or JazzCash.
• The refund process may take 4-6 working days after approval.
• If a refund is approved, you will be notified by our team.

4. Exchange Policy

We only offer exchanges in specific cases:

• Perfumes, once opened or used, cannot be exchanged or returned.
• If you receive the wrong product, you must notify us within 3 hours of delivery to request an exchange.

5. How to Request a Return or Refund

To initiate a return, refund, or exchange:

1. Contact us at houseofoud.pk@gmail.com with your order details.
2. Our team will review your request and provide return instructions.
3. Ship the product back in its original condition.
4. Once received and inspected, we will process your refund or exchange accordingly.

6. Contact Us

For any refund or return inquiries, feel free to reach out:
Email: houseofoud.pk@gmail.com
Contact Page: House of Oud Contact